returns
Returns & Exchanges
30-Day Satisfaction commitment
Try TrichoSync for 30 days. If you are not satisfied, we accept returns for a full refund — no questions asked.
How to Return
- Email hello@care-atin.com with your order number
- We reply within 24 hours with a prepaid return label
- Pack the device securely and drop at any USPS
- Refund processed within 3-5 business days
Coverage
| Situation | Policy |
|---|---|
| Changed your mind (30 days) | Full refund, free return shipping |
| Defective device | Full refund + free replacement |
| Wrong item | Immediate reship + return label |
| Shipping damage | Full refund or replacement |
| Scalp Renewal Oil (opened) | Non-refundable |
Warranty
1-year limited warranty covering manufacturing defects.